Jul 19, 2018 · Hey there @Chuchi, we'd be glad to let you know how to receive a device unlock request number.. In order to obtain your device unlock request information, you'll need to: Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm …17 Messages. Tuesday, June 20th, 2023 3:33 AM. Cannot unlock device due to website technical issues. @ATTMobilityCare , Hi, i paid off a phone and it now is ready for …May 10, 2023 · Also, Prepaid devices that launched from June 8, 2019 include an AT&T Prepaid Device unlock app that a customer can use to request an unlock right from their device. The app is only available preloaded on newly launched prepaid devices. Customers are required to use the app to submit the device unlock request if the device comes … Llama al *#06# desde tu dispositivo o ve a las configuraciones de tu dispositivo para conseguirlo. Encontrarás el número de solicitud en el correo electrónico que te enviamos. Ve rápidamente el estado de tu solicitud para desbloquear el dispositivo. Todo lo que necesitas es el número de IMEI de tu dispositivo y el número de solicitud de ... Oct 21, 2023 · Hi @Spock2050, thank you for writing back to us. To answer your question, yes, AT&T has the option to unlock your device, if you meet the device unlock eligibility criteria.The device has to be fully paid, and there should not be any past due/installments on the device. If you're buying the phone from a third party/online store, please confirm if …Jun 10, 2020 · This video will help you unlock your AT&T cell phone in a few simple steps. https://www.whistleout.com/CellPhones/Guides/how-to-unlock-your-att-phone-or-tabl...Jul 8, 2023 · First, you'll want to make sure that you meet these device unlock eligibility requirements: The wireless number assigned to the device must have had paid service for at least six months. You must wait 48 hours after you submit a payment to submit your unlock request. Lastly, be sure the device hasn’t been reported as lost, stolen, or involved ... Jan 17, 2017 · If you have a myAT&T account, you can verify your device is eligible before you submit a request to unlock your device. Visit verify device unlock eligibility to learn how. If you don’t have or are unable to log in to your myAT&T account, follow the steps below to submit a request to unlock your device.Dec 7, 2021 · AT&T has a process in place for you to use if you want to unlock your phone. It does have a few restrictions and there are certain requirements you have to meet, but if you think the gain is worth ...Dec 31, 2021 · We're here to help get your device unlocked @joshaughnessey.. Thank you @kdfederer for the helpful information!. As our ACE stated, you will need to submit your request using our Device Unlock Portal and your device must meet our Eligibility Requirements.. Is an AT&T phone or device and isn’t active on another AT&T account. …Jun 24, 2023 · Unlock a Phone on Verizon. This carrier automatically locks any phone bought through Verizon for 60 days. After that 60-day period, your phone is unlocked—with no extra steps needed. To confirm ...Aug 31, 2022 · For android or any other brand, you will need a device unlock code. Since you did not get the code in your email, you will need to reach out to our International Team for further assistance at 1.314.925.6925 available 24/7. You may also Chat with a rep, scroll down and click Chat in the bottom left corner. Thank you for reaching out to AT&T ...Everything’s done remotely, in three simple steps. Enter IMEI Number. Your IMEI can be found in Settings > About screen, or by dialling *#06#. Unlock Phone. Your order: Please select your. 1. Enter your details. Select your ATT …Apr 15, 2024 · Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more.3 days ago · Get Samsung Galaxy Tab A9+ 5G (SM-X218U) support for the topic: Secure My Device. Find more step-by-step device tutorials on att.com.Sep 28, 2023 · Verizon recently went back to a 60-day lock policy to reduce the amount of fraud and theft. AT&T maintains the policy due to fraud and theft. Phones can be paid off and unlocked at any time. Phone's participating in the trade-in deal can wait until credits begin, then pay off and unlock the phone without losing credits.5 days ago · Get Samsung Galaxy S24 / Galaxy S24+ / Galaxy S24 Ultra (SM-S921U/SM-S926U/SM-S928U) support for the topic: Secure My Device. Find more step-by-step device tutorials on att.com.21 hours ago · On the SIM tray. To find imei number, you need to remove Sim tray from the device, and then you can find IMEI/SN on it (not on all devices you can find IMEI/SN on the sim tray). 2024. IMEI Check att device usa is it clean / unpaid / financed / blacklisted via our free imei check service. Also we can unlock it.Dec 7, 2022 · How to unlock a SIM with a PIN unlock key (PUK) Go to your account overview and open the My wireless section. Scroll to My devices & add-ons and choose the device that needs a PUK code. Select Manage my device. Under See device options, select Get your PIN unlock key (PUK).Apr 9, 2022 · Let's help you with your unlock request, @dakotawilbourn1794. Active military customer with a temporary or permanent change of station (TCS or PCS military document) do not have to complete their installment agreement or …Apr 17, 2024 · Start of main content. Review the eligibility requirements and submit a request to unlock your phone or device.Jan 17, 2017 · If you have a myAT&T account, you can verify your device is eligible before you submit a request to unlock your device. Visit verify device unlock eligibility to learn how. If you don’t have or are unable to log in to your myAT&T account, follow the steps below to submit a request to unlock your device.Everything’s done remotely, in three simple steps. Enter IMEI Number. Your IMEI can be found in Settings > About screen, or by dialling *#06#. Unlock Phone. Your order: Please select your. 1. Enter your details. Select your ATT …May 14, 2023 · We tried to unlock an iPhone 12 Model A2172 Carrier Lock - SIM Locked with AT&T using the AT&T Unlock Portal ( https://www.att.com/deviceunlock/ ) and we got...Mar 8, 2024 · ACCESS: Press and hold the Side and Volume down buttons , then select Lockdown mode . Lock and unlock device. • LOG IN USING THE SECURITY LOCK : To use face recognition, raise your phone in front of your face to unlock your device. To unlock your phone using your fingerprint, place your finger on the fingerprint sensor.Oct 4, 2023 · The FCC states “ Deployed Personnel Unlocking Policy. Carriers will unlock mobile wireless devices for deployed military personnel who are customers in good standing upon provision of deployment papers.”. It also states “ Disclosure. Each carrier will post on its website its clear, concise, and readily accessible policy on mobile wireless ...Jan 21, 2022 · We are here to help with your device unlock @Nateslady79.. You can check the status of your request online: Visit Check Your Unlock Status.; Enter the IMEI number.To find the device IMEI, dial *#06# or choose Settings > About.; Enter the Request number.This is in the confirmation email you received when you submitted your device …Apr 12, 2022 · If your device is still locked to our network, then you'll need to submit another unlock request. Please keep in mind that if your device has the pre-loaded app, then you'll have to submit the request through there. Simply open the app, click Unlock, and follow the prompts. Personal device requirements.3 days ago · Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content Quickly check the status of your ...3 days ago · Get Samsung Galaxy Tab A9+ 5G (SM-X218U) support for the topic: Secure My Device. Find more step-by-step device tutorials on att.com.Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required.Dec 14, 2019 · Hey there @vucoi2910!. Let's look into the results of your device unlock request. We advise that you confirm that your device is active on the AT&T network at least 60 days and that it meets our other eligibility requirements.. Let us know how this worked for you. Lar, AT&T Community SpecialistNeed To Setup A Device Unlock Request? If you are attempting to unlock your device or have questions regarding why a request cannot be processed, check out our Device Unlock article. You will find …Aug 21, 2023 · Ways to cancel. Online. Submit an online military cancel request. We’ll ask for the required info and provide a place to upload your deployment orders. Fax. 847.513.5954 (long distance charges may apply) To cancel your service by fax, we’ll need this info: Account name (as it appears on the bill) Account number.How to unlock your device: You must submit a request to unlock your AT&T phone or tablet. If your device meets the eligibility requirements, your request will be approved. Once …Dec 14, 2021 · Power on the device with non-AT&T SIM. • For devices with removable battery, insert the battery back into the device. (Wait for the message: “Enter the device unlock code.”) Enter the unlock code. Press OK. Feel free to reach back out and let us know how these detailed steps worked for you! Thank you!Jan 13, 2022 · We'd like to help get your device unlocked, Jdwalter66! First, you'll want to check out our list of personal requirements and confirm that your device meets all necessary requirements. Then you'll want to access the Device Unlock Portal to submit your request. If your request was denied, please share the reason provided. Also, share the details to …Jan 9, 2018 · GLIMMERMAN76. If you say 48 hours, the answer is WRONG. Last Thurs/Fri, I called AT&T to pay off my phone, so that I can unlock my phone. The operator took my payment info and submitted my …May 8, 2019 · Complete and submit the request form. You'll receive a confirmation email with your unlock request number. Select the link in the email within 24 hours of receipt to confirm your unlock request. AT&T will respond within two business days. AT&T sends you instructions to unlock your device if your request is approved.Aug 31, 2022 · For android or any other brand, you will need a device unlock code. Since you did not get the code in your email, you will need to reach out to our International Team for further assistance at 1.314.925.6925 available 24/7. You may also Chat with a rep, scroll down and click Chat in the bottom left corner. Thank you for reaching out to AT&T ...Oct 25, 2018 · Good evening @88For88, allow us to lend a helping hand.Try clearing the cookies on your browser. Also try using a different web browser. Thanks for reaching out to us. Makaela, AT&T Community Specialist.Sep 14, 2022 · Get the full details about unlocking an AT&T device from our network when you visit our eligibility requirements. Also, something to keep in mind is, when purchasing a device from a third-party seller, you will want to have them perform the unlock request. You will find these details under eBay & Non-AT&T Purchases when you visit AT&T Device ...Aug 11, 2021 · Enter your current AT&T phone number. AT&T. 3. Complete the rest of the form by entering your name and email address. 4. AT&T will send you an email. Click the link in that email within 24 hours ... Everything’s done remotely, in three simple steps. Enter IMEI Number. Your IMEI can be found in Settings > About screen, or by dialling *#06#. Unlock Phone. Your order: Please select your. 1. Enter your details. Select your ATT …Aug 21, 2023 · Ways to cancel. Online. Submit an online military cancel request. We’ll ask for the required info and provide a place to upload your deployment orders. Fax. 847.513.5954 (long distance charges may apply) To cancel your service by fax, we’ll need this info: Account name (as it appears on the bill) Account number.Go to att.com/deviceunlock (page best viewed from a desktop or tablet). Read and agree to the eligibility requirements to unlock your device. Complete and submit the form. You'll …An 8-year-old girl and her 4-year-old brother were killed, and at least nine others were seriously injured at a child’s birthday party at a boat club in Newport, …Apr 9, 2022 · Thank you for your feed back @FourQ_Ent.. As mentioned above, unfortunately we don't have access to an MCK code for your cell phone, so we're unable to provide you with that information. We do, however, have Device unlock codes that are used to complete the unlock process for your cell phone, and begin using the device on …Nov 16, 2023 · Just because they unlocked the phone doesn't mean that there isn't an installment balance. Business accounts can request an unlock after 30 days. Nov 24, 2017 · Check the status of your request . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required.Nov 24, 2017 · Check the status of your request . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required.Aug 21, 2023 · Ways to cancel. Online. Submit an online military cancel request. We’ll ask for the required info and provide a place to upload your deployment orders. Fax. 847.513.5954 (long distance charges may apply) To cancel your service by fax, we’ll need this info: Account name (as it appears on the bill) Account number. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. QUICK ANSWER. To unlock your AT&T phone, the company has a few requirements you have to hit. Once you meet the requirements (detailed below), you can head to AT&T's unlock portal....What's a Device Unlock. Device Unlock lets you use your device with another carrier, for things like international travel or selling your device.; This is different from Domestic or International roaming, where you use a T-Mobile SIM/eSIM to access a different wireless provider's network.; Check unlock status & eligibility. Once your device is eligible, T …Dec 7, 2018 · The phone was last used with ATT back in 2019, I bought it back then and put it on cricket for the last 4 years. ATT locked phones work with cricket. At first, the ATT chat guy told me that Cricket needed to unlock it, so I contacted Cricket, they told me that on their end it wasn't locked, so it must still be locked with ATT.Jul 8, 2023 · First, you'll want to make sure that you meet these device unlock eligibility requirements: The wireless number assigned to the device must have had paid service for at least six months. You must wait 48 hours after you submit a payment to submit your unlock request. Lastly, be sure the device hasn’t been reported as lost, stolen, or involved ... Nov 24, 2017 · Check the status of your request . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Sep 28, 2023 · September 28, 2023. in. All News, News. AT&T has updated its unlock policy for paid-in-full devices without many people noticing. Instead of being able to purchase a smartphone in full from the carrier and moving to another service without waiting, customers now must wait 60 days from the purchase date. While the change happened in late July ... Sep 14, 2022 · Get the full details about unlocking an AT&T device from our network when you visit our eligibility requirements. Also, something to keep in mind is, when purchasing a device from a third-party seller, you will want to have them perform the unlock request. You will find these details under eBay & Non-AT&T Purchases when you visit AT&T Device ... 1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" and ... Sep 14, 2021 · AT&T Device Unlock has been installed 17 million times. Over the 30-day period ending today, the app has been downloaded about 280 thousand times. It's currently not in the top ranks. Its rating, based on 6 thousand ratings, is 3.64 out of 5 stars. The last update of the app was on September 14, 2021. AT&T Device Unlock has a content …4 days ago · Get Samsung Galaxy S22 Ultra / Galaxy S22+ / Galaxy S22 (SM-S908U/SM-S906U/SM-S901U) support for the topic: Secure My Device. Find more step-by-step device tutorials on att.com.Dec 19, 2022 · We are here to help you unlock your Galaxy A12, @fredcrou. We do understand how important it is to be able to unlock your device. Most device unlock request are submitted through our Device Unlock Portal, however if your device has the device unlock app you should be able to submit it through there. Jul 25, 2023 · Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. 1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" and ... May 19, 2022 · As our ACE sandblaster mentioned, AT&T does not charge to unlock your device. If you feel it was an AT&T website or phone number that you purchased the device unlock request, then please provide us with the information, so that we can validate if it is from AT&T. To submit a request to unlock your device: Go to deviceunlock.Oct 4, 2023 · The FCC states “ Deployed Personnel Unlocking Policy. Carriers will unlock mobile wireless devices for deployed military personnel who are customers in good standing upon provision of deployment papers.”. It also states “ Disclosure. Each carrier will post on its website its clear, concise, and readily accessible policy on mobile wireless ...Internet providers like AT&T and Verizon lobby against lower broadband prices. David Brancaccio and Ariana Rosas Apr 24, 2024. Heard on: "As officials have …AT&T is proud to offer several Samsung cell phones, including the Samsung Galaxy Z Flip5 and the Samsung Galaxy Z Fold5. These devices offer the following features: Camera: Easily capture stunning selfies with the best camera on Galaxy Z Flip5, using Flex Window letting you see more before you snap. Put your Galaxy Z Fold5 in Flex Mode 16 and ...Feb 5, 2024 · @Hasher_123 If you purchased the iPhone from an online store it could be that the original owner didn't unlock the phone before they sold it for various reasons.Try the unlock portal and see what kind of message you get. Dec 19, 2022 · We are here to help you unlock your Galaxy A12, @fredcrou. We do understand how important it is to be able to unlock your device. Most device unlock request are submitted through our Device Unlock Portal, however if your device has the device unlock app you should be able to submit it through there. Feb 9, 2023 · Unlocking your device with this app is easy and straightforward – simply follow the on-screen instructions. You can be sure that your information is safe and secure when you unlock your device with this app, because it's handled by AT&T. This application is compatible with most devices such as Alcatel, AT&T Maesto and Radiant Core, LG, …QUICK ANSWER. To unlock your AT&T phone, the company has a few requirements you have to hit. Once you meet the requirements (detailed below), you can head to AT&T's unlock portal....Mar 21, 2022 · Let’s meet in a Direct Message (DM) to discuss that device unlock request. Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page. In case you want to know more about the device unlock process, check out AT&T Device Unlock Help ...Dec 7, 2018 · The phone was last used with ATT back in 2019, I bought it back then and put it on cricket for the last 4 years. ATT locked phones work with cricket. At first, the ATT chat guy told me that Cricket needed to unlock it, so I contacted Cricket, they told me that on their end it wasn't locked, so it must still be locked with ATT.[LIVE] New Device – T2 – 2024 – AT&T Unlock the StoreApr 17, 2024 · 1. Swipe down from the Notification bar, then select the Settings icon . 2. Scroll to and select Lock screen, then select Screen lock type . 3. Select the desired screen lock type, and follow the prompts to complete set up. Note: To set up face recognition, select the Face switch then follow the prompts to complete set up.Internet providers like AT&T and Verizon lobby against lower broadband prices. David Brancaccio and Ariana Rosas Apr 24, 2024. Heard on: "As officials have …2 days ago · Learn more about your AT&T Calypso (U318AA) Get support for AT&T Calypso (U318AA) features including voicemail, connectivity, storage, troubleshooting, email, and more from AT&T1 day ago · 1. Swipe down from the Notification bar with two fingers, then select the Settings icon . 2. Scroll to and select Security. 3. Scroll to and select Face unlock. Note: To set up a screen lock other than face unlock, from the Security screen, select Screen lock then select the desired option. Follow the prompts to complete set up.Jul 25, 2023 · Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Feb 5, 2024 · @Hasher_123 If you purchased the iPhone from an online store it could be that the original owner didn't unlock the phone before they sold it for various reasons.Try the unlock portal and see what kind of message you get. Dec 21, 2022 · You will have to contact the seller to perform the request in order to unlock the device. Keep in mind, the general requirements to unlock your device. The device must be designed for use on, and locked to, the AT&T wireless network. If it's a new AT&T device, active service for a period of time is required. Dec 7, 2021 · Unlock Request Denied. Att representative confirmed over the phone that my phone will be unlocked after full pay off. With the trust and confidence, I paid my phone full and requested to unlock my phone. On Day1, I was confirmed that your unlock request submitted and it will be unlocked within 24-28 hours. After that you can use this phone …
May 19, 2022 · As our ACE sandblaster mentioned, AT&T does not charge to unlock your device. If you feel it was an AT&T website or phone number that you purchased the device unlock request, then please provide us with the information, so that we can validate if it is from AT&T. To submit a request to unlock your device: Go to deviceunlock.. Chiacgo to new york
Jan 20, 2024 · Device unlock app. I used the online portal to request unlocking of a Samsung A12. All requirements for unlocking are met. I received the reply: "Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request." However, I can find no such app on the device. I've searched high and low.Jul 28, 2023 · Att Device Unlock is not wo... The Samsung Galaxy S24. Buy now. kcarlson77375. 7 Messages. Friday, July 28th, 2023 6:44 PM. Att Device Unlock is not working. Hi, I'm trying to unlock a Paid off ATT phone to move it to our new carrier. It's a company account and all phones were paid off several months ago.Sep 14, 2022 · Get the full details about unlocking an AT&T device from our network when you visit our eligibility requirements. Also, something to keep in mind is, when purchasing a device from a third-party seller, you will want to have them perform the unlock request. You will find these details under eBay & Non-AT&T Purchases when you visit AT&T Device ...Nov 16, 2020 · Hello, @jenlam, Thank you for reaching out to us. Here are things to know about unlocking your device through AT&T.Was your device active on an AT&T postpaid account for sixty day with no past due or unpaid balance or active on an AT&T prepaid account for six months?Oct 20, 2021 · On your Pixel 6 or 6 Pro, launch the Phone app and dial *#06# to display your phone’s IMEI number. Write the IMEI number down somewhere where you can refer to it easily. Go to Android SIM Unlock ...Dec 19, 2022 · We are here to help you unlock your Galaxy A12, @fredcrou. We do understand how important it is to be able to unlock your device. Most device unlock request are submitted through our Device Unlock Portal, however if your device has the device unlock app you should be able to submit it through there. Mar 7, 2023 · why device unlock app is no longer working with at&t MOTIVATE V341U . story was my sister JUST bought the device to a third party store and to send it here in the philippines and shes not an at&t subscriber . i've tried so may times to request to a your portal to unlock it but i keep on getting DENIED . so whats the main issue or the reason to DENIED the request. we need to use the device here ... Aug 11, 2021 · Enter your current AT&T phone number. AT&T. 3. Complete the rest of the form by entering your name and email address. 4. AT&T will send you an email. Click the link in that email within 24 hours ... Jan 21, 2022 · We are here to help with your device unlock @Nateslady79.. You can check the status of your request online: Visit Check Your Unlock Status.; Enter the IMEI number.To find the device IMEI, dial *#06# or choose Settings > About.; Enter the Request number.This is in the confirmation email you received when you submitted your device …Apr 13, 2024 · Review the eligibility requirements and submit a request to unlock your phone or device.Apr 7, 2016 · 13.1K Messages. 8 years ago. There is no such thing as a temporary unlock. Once the phone is unlocked, that is permanent but can still be used on any network. If your phone is eligible for unlock, it will be unlocked. 0. 0. Apr 21, 2023 · Download the APK of AT&T Device Unlock for Android for free. Unlock AT&T Prepaid phones for carrier freedom. The AT&T Device Unlock application allows for... Android / Productivity / ... com.att.deviceunlock: License: Free: Op. System: Android: Category: Personal: Language: English . 46 more. Author AT&T Services, Inc ...May 24, 2022 · If you purchased your device from the Apple store, and not on an installment plan, then your device is unlocked. Please review Apple Discussions for more information. You can check your iPhone settings to see if your device is unlocked. Settings > General > About > Carrier Lock - No SIM Restrictions.May 14, 2023 · We tried to unlock an iPhone 12 Model A2172 Carrier Lock - SIM Locked with AT&T using the AT&T Unlock Portal ( https://www.att.com/deviceunlock/ ) and we got...2 days ago · 1. Swipe down from the Notification bar, then select the Settings icon . 2. Select Lock screen & security . 3. Select Select screen lock, then select the desired screen lock type and follow the prompts to complete set up. 4. Edit Lock screen notification settings as desired, then select OK. Change lock type.Swipe up on your Home screen to open the Apps tray and follow the steps below: Newer Samsung Devices (2019 or newer): Settings > Connections > More Connection Settings > Select Network Unlock. Other Android Devices: Use the Device Unlock app or Unlock app pre-installed on your device and follow instructions on-screen.Feb 5, 2024 · @Hasher_123 If you purchased the iPhone from an online store it could be that the original owner didn't unlock the phone before they sold it for various reasons.Try the unlock portal and see what kind of message you get. Just make sure that the phone meets all of the requirements. If there is an issue with the phone only the original owner can fix it..