We're not able to initiate messages but if you follow the following steps we can help. Click the "direct messaging" icon or https://comca.st/3lv0gXz. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. If you have not already, please review both the Posting Guidelines and Rules here on the sub.3 months ago. Hello, I am a Diamond rewards member who also signed up for Peacock Premium the other day. I had a subscription to Peacock Premium which ended the same day (cancelled the same day as I clicked on the offer). I did not receive an email yesterday so I clicked on the hyperlink to activate service and received the same …Comcast customers looking to save a few bucks on their streaming services are in luck. The company will be introducing a streaming bundle later this month that …Max and peacock apps not working. I cleared my cache and local storage data, did and system refresh, restart and checked the WiFi settings, everything is working fine. Im logged into my Max and Peacock apps just fine but when go to play something on Max it just spins. On Peacock I hit play and it loads for a second then goes back to the …Jun 27, 2023 · 1K Messages. @mando0823, we’re aware some Xfinity Rewards, NOW TV and Gig customers are having difficulty activating their Peacock account. Please know we’re working to resolve this issue as quickly as possible. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. As a quick reminder, if you’re an Xfinity Gig and Rewards Platinum and/or Diamond customer with an active Premium Plus subscription ($5 ad-free plan), you can activate your Peacock Premium offer by first canceling your Premium Plus subscription.Support TV & Streaming. Upgrade to and cancel Peacock Premium Plus — Xfinity help. Follow these steps to upgrade to or cancel Peacock Premium Plus online from your …The package will provide a significantly discounted collection of Peacock, Netflix, and Apple TV+ regardless of which internet plan they subscribe to. Xfinity offers multiple internet products; its standard plans on the Xfinity Network and its newer NOW Internet packages for just $30 per month.We are aware of the Peacock Premium activation issues some of our customers have been experiencing and are working on a resolution as quickly as possible. While a permanent fix is being worked on, we encourage our customers to open the XFINITY Assistant and click the Sign In option. Once signed in, a banner should appear at the top of the chat.While free Peacock Premium is going away for some Xfinity customers, it will be available for others. Xfinity internet customers with Gigabit speeds will get Peacock Premium for free for two years, after which the offer will end. If these users previously linked their Peacock account with the X1 or Flex service, they don't need to do anything to …Everyone has seen that on their bill for the past few weeks. You need to wait for the elusive banner that links you to the Peacock website to actually activate the offer. Then, when you view your Peacock account (not your Xfinity account), it will show the premium subscription there. And you will be able to view all content.Try following these detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Special Event Series Will Premiere Exclusively on Peacock in 2023 Alongside John Wick Movie TrilogyNEW YORK and SANTA MONICA, Calif., Aug. 15, 202... Special Event Series Will Prem...As an Xfinity Internet Customers With Gigabit Speeds, you can receive Peacock Premium at no additional cost for two years. No action is required if you’ve previously linked your Peacock account with your X1 or Flex service. And so you should not have to follow the steps for activating, no action should be required.Story by David Satin. • 10mo • 3 min read. Peacock is Officially No Longer Free for All Xfinity Users; Who Still Gets Free Access, How to Get a Discount © Provided by The …Feb 13, 2023 ... Comcast is beginning to notify customers that in late June Peacock Premium will no longer be included as part of their existing Xfinity service, ...Oct 4, 2023 · Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Comcast will soon offer a streaming bundle that includes Peacock, Netflix and Apple TV+ as the Philadelphia tech and media giant continues to navigate the crowded …Peacock TV has quickly become a popular streaming platform, offering a wide range of content for viewers to enjoy. With a variety of channels available, Peacock TV caters to differ...The standard Xfinity/Peacock offer expired on the 26th, so you'll need to reactivate the new offer (the service rep did that for me, not sure what the other options are). ... I got mine to work by canceling the membership in xfinity double check the email attached to xfinity and resigning up using the xfinity again and my other devices used my ...After this epic, torturous Comcast support call that went viral, getting better customer service has taken the limelight. You'll probably get better customer support if you go see ...Have you accessed the offer via the Xfinity assistant? ... I understand that the first step to the free peacock offer is to be notified in My Rewards to get the process started.I've have not made it to step 1 as no notification was or is not there.I would like to get the process started to enjoy the roadblocks that so many others have ...Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Are you considering canceling your Peacock subscription? While Peacock offers a wide range of content, including popular TV shows and movies, there are several benefits to cancelin...Click the "Direct Message chat" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.The way Comcast has handled Peacock is a nightmare. Formerly, I took advantage of Xfinity's discounted access to Peacock. This gave all Xfinity customers (I think) free access to Peacock Premium, the ad-supported tier. I paid $5 extra a month to Comcast to subscribe to Peacock Premium Plus, and ad-free tier.As an Xfinity Internet Customers With Gigabit Speeds, you can receive Peacock Premium at no additional cost for two years. No action is required if you’ve previously linked your Peacock account with your X1 or Flex service. And so you should not have to follow the steps for activating, no action should be required.Tuesday, June 27th, 2023 5:31 PM. Closed. Peacock Subscription Activations. **UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating … Peacock outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher than ... This offer grants you access to Peacock’s ad-supported, video on demand offering currently branded as Peacock Premium (“ Peacock Premium ”) for personal, non …Oct 4, 2023 · Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. When I clicked the link in xfinity assistant it took me to peacock. I signed in and all seemed good. But when I closed the app and tried to open it again it said I do not have a current subscription. It gives me two paid options to choose. Peacock says it’s an Xfinity issue and I do not have a current subscription.Jun 28, 2023 · Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list. 1. You do not offer the totally Ad free option, which a lot of people want or were using (like myself) 2. You do not offer any way to cancel Peacock with Xfinity and move it back over to Peacock. 3. Along with #2, no one at your company TRULY knows if it is possible or how to do it. I spent HOURS on phone, chat and in the store.Aug 13, 2023 · 1. You do not offer the totally Ad free option, which a lot of people want or were using (like myself) 2. You do not offer any way to cancel Peacock with Xfinity and move it back over to Peacock. 3. Along with #2, no one at your company TRULY knows if it is possible or how to do it. I spent HOURS on phone, chat and in the store. Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Aug 8, 2023 · I activated the Reward for diamond customers to get free Peacock Premium but its never worked for me. Had numerous calls and chats but agents just keep asking me same basic questions and same thing... Please know that we are aware some customers are having an issue activating their Peacock Premium plan. We are actively working with Peacock and their technology partners to resolve the issue as quickly as possible. In the meantime, let us see if we can get that banner to populate on your end.The lowest monthly price for all three individual services is currently $22.97, which includes Netflix Basic with ads ($6.99 per month); Peacock’s deceptively named …In recent years, streaming services have become increasingly popular, offering a wide range of content for users to enjoy. One such service that has gained significant attention is...Hello, @user_0de9cd.Thank you for reaching out over Xfinity Forums, you have contacted the right place for support. If you had Peacock Premium include with Xfinity services for free, that ended in August of this year.Click "Sign In" if necessary. • Click the "Direct Message chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Yesterday the "free" Peacock stopped working. (As expected.) When I logged into Peacock, it showed that I wasn't subscribed at all, but it still showed me paying $5 / month for no ads. I'm both a gigabit customer and a platinum rewards customer, so this morning I claimed the Peacock offer that showed up in my rewards.Dec 17, 2023 · 1.3K Messages. 5 months ago. Hello, @user_spw870. Thanks for posting on our community forum for assistance with your Peacock Premium reward redemption. If the activation banner is not available, the subscription might already be active. Have you tried accessing/logging in to the Peacock App on the TV box or online? Do you get a subscription error? Feb 13, 2023 ... A Peacock spokesman confirmed to The Streamable that the service will stop offering free Peacock Premium to new Xfinity subscribers starting in ...Both xfinity and peacock confirmed I have correct xfinity account and equipment to get peacock plus. But the linking doesn’t work. I have to “recreate” my account everyone I access peacock from X1 and my viewing history is not saved. Xfinity claims it is a peacock issue. Peacock customer service is worse than Xfinity’s.Customers Who Previously Received Peacock Premium With X1 or Flex Service But Are Not Eligible for the Offers Above: You can sign up for Peacock Premium between June 26 and Aug. 25, 2023 at a discounted rate of $2.99 a month for 12 months before being billed at the regular monthly rate. *****You do not need a TV Box to redeem these offers. -----It depends on how you acquired your Peacock subscription. For example, if you receive Peacock Premium through NOW TV, Gigabit speed internet, or Xfinity Rewards, you cannot upgrade to Peacock Premium Plus through Xfinity at this time. If you purchased Peacock Premium through the Peacock app on X1 or Flex, the article you …The way Comcast has handled Peacock is a nightmare. Formerly, I took advantage of Xfinity's discounted access to Peacock. This gave all Xfinity customers (I think) free access to Peacock Premium, the ad-supported tier. I paid $5 extra a month to Comcast to subscribe to Peacock Premium Plus, and ad-free tier.We are aware of the Peacock Premium activation issues some of our customers have been experiencing and are working on a resolution as quickly as possible. While a permanent fix is being worked on, we encourage our customers to open the XFINITY Assistant and click the Sign In option. Once signed in, a banner should appear …Aug 8, 2023 · I activated the Reward for diamond customers to get free Peacock Premium but its never worked for me. Had numerous calls and chats but agents just keep asking me same basic questions and same thing... Customers Who Previously Received Peacock Premium With X1 or Flex Service But Are Not Eligible for the Offers Above: You can sign up for Peacock Premium between June 26 and Aug. 25, 2023 at a discounted rate of $2.99 a month for 12 months before being billed at the regular monthly rate. *****You do not need a TV Box to redeem these offers. -----Aug 8, 2023 · Below that is information about the Peacock Premium offer and ways to redeem. The Get This Reward button is black and at the very bottom. Click Done. Screenshot. On the right-hand side it says, Entertainment. Get Peacock Premium at no extra cost. Below that is information about the Peacock Premium offer and confirmation the offer is being prepared. Additional information. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.One obvious issue is that the Xfinity Rewards page does not include a Peacock redemption link, or even mention that Peacock is part of the Rewards …3 months ago. Hello, I am a Diamond rewards member who also signed up for Peacock Premium the other day. I had a subscription to Peacock Premium which ended the same day (cancelled the same day as I clicked on the offer). I did not receive an email yesterday so I clicked on the hyperlink to activate service and received the same …Below that is information about the Peacock Premium offer and ways to redeem. The Get This Reward button is black and at the very bottom. Click Done. Screenshot. On the right-hand side it says, Entertainment. Get Peacock Premium at no extra cost. Below that is information about the Peacock Premium offer and confirmation the offer is being prepared.Jul 19, 2023 · Hi there, @Jason_r21 Thank you so much for the time you are taking out of your day to reach out to us regarding not being able to redeem the Peacock offer. We do have engineers who are working on this as we speak with many customers reporting back that they are now able to access and redeem the Peacock offer. Yes! Xumo Stream Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube, Netflix, Disney+, and Xfinity On Demand currently, and more content will be added in the future. You'll need to have a 4K-compatible TV and, in some cases (like Netflix), a 4K subscription.Customers Who Previously Received Peacock Premium With X1 or Flex Service But Are Not Eligible for the Offers Above: You can sign up for Peacock Premium between June 26 and Aug. 25, 2023 at a discounted rate of $2.99 a month for 12 months before being billed at the regular monthly rate. *****You do not need a TV Box to redeem these offers. -----Feb 22, 2024 · Hey @user_d5ktg9, thanks for reaching out to Xfinity Support on our forums. When you sign in, is it actually saying Limited Account or Peacock Premium for free? I'm not showing a limited tier for it is why I ask. There is Peacock Plus that comes ad fee but is not included with the Peacock promotion. Comcast says it's fixed. But not for everyone. But to fix it, 1. Press Xfinity button. 2. Go to Apps and click on it. 3. Dont use app under featured. 4. Find and click on black peacock not the yellow. 5. When prompted click user account you want to use. (If it asked, if not move to next step) 6. Now go out of peacock by clicking guide button on ...Feb 13, 2023 ... Bill messages begin Feb. 13. Customers will be presented with discounted offer details within the Peacock app. NBCU has routinely spoken openly ...Jul 20, 2023 · Click the direct message icon. Click the "New message" (pencil and paper) icon. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window. We are aware of the Peacock Premium activation issues some of our customers have been experiencing and are working on a resolution as quickly as possible. While a permanent fix is being worked on, we encourage our customers to open the XFINITY Assistant and click the Sign In option. Once signed in, a banner should appear …Comcast will soon offer a streaming bundle that includes Peacock, Netflix and Apple TV+ as the Philadelphia tech and media giant continues to navigate the crowded …We would instead work with the appropriate teams to active the Peacock Premium offer properly, which our team here can help with no problem! Currently, there are two ways that you can activate this offer, via the Xfinity Assistant or our Peacock activation link. Below are the steps for this:Still shows "not currently subscribed". And the Peacock website is still only offering the $2.99/mo Xfinity customer deal, instead of giving the 2-years free deal. And still no banner on the Xfinity account page, or the Xfinity Assistant page. Will continue waiting for an official fix. 10 months ago.Dec 20, 2023 · l agree first it takes a half hour before the computer finally gives up so l can reach the technical support l need l got mine to work on my new smart tv.But l can't use peacock on my uxmo box.It saids we cannot use this device for a third party.1 hour very frustrating.Try using your phone for load the app an continue until you have it working ... Oh for sure problems like this happen, but it's just frustrating because it worked before, then when they cancelled it for everybody except gig-speed and rewards members, it broke, so why not go back to every Xfinity customer having access until they're able to fix this, or at least give everybody affected a statement credit for the …If you have not already signed up for Peacock on our website, you may be able to sign up for Peacock Premium through your Xfinity subscription. Xfinity X1 TV Box or Xfinity Flex streaming TV Box. Follow the instructions in this Xfinity Support article to sign up for Peacock through your Xfinity X1 TV Box or Xfinity Flex streaming TV Box.Click "Sign In" if necessary. • Click the "Direct Message chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Charter has announced a $55.1 billion deal for Time Warner Cable, one month after Comcast walked away from its $45 billion offer. By clicking "TRY IT", I agree to receive newslette...Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of ...We are aware of the Peacock Premium activation issues some of our customers have been experiencing and are working on a resolution as quickly as possible. While a permanent fix is being worked on, we encourage our customers to open the XFINITY Assistant and click the Sign In option. Once signed in, a banner should appear at the top of the chat.Get Peacock Premium for only $5.99 $1.99/mo. for 12 months. Annual student verification required. $5.99/mo. or then-current retail price (+tax) after offer ends. Cancel anytime. Existing Peacock subscribers may need to take additional steps to redeem. Eligibility restrictions and terms apply: Offer Terms.I activated the Reward for diamond customers to get free Peacock Premium but its never worked for me. Had numerous calls and chats but agents just keep asking me same basic questions and same thing...With Peacock Premium (currently $5.99/mo value), you can stream hit movies, live sports – like an NFL game only available on Peacock on December 23* – exclusive Originals, and so much more. Thank you for being an Xfinity customer.3 months ago. Hello, I am a Diamond rewards member who also signed up for Peacock Premium the other day. I had a subscription to Peacock Premium which ended the same day (cancelled the same day as I clicked on the offer). I did not receive an email yesterday so I clicked on the hyperlink to activate service and received the same …Peacock outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher than ...Comcast is set to launch a streaming bundle combining its Peacock service with Netflix and Apple TV+, as the media and broadband company looks to retain … Peacock outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher than ... Still not working, been trying for a week. No banner with activation link on website or app, email I received from xfinity a week ago with an activation link doesn't work. It's supposed to take me to peacock website to get the free subscription but it doesn't work. I get sent to the homepage of xfinity with nothing mentioning peacock on the page.Aug 8, 2023 · I activated the Reward for diamond customers to get free Peacock Premium but its never worked for me. Had numerous calls and chats but agents just keep asking me same basic questions and same thing... The package will provide a significantly discounted collection of Peacock, Netflix, and Apple TV+ regardless of which internet plan they subscribe to. Xfinity offers multiple internet products; its standard plans on the Xfinity Network and its newer NOW Internet packages for just $30 per month.Well, I do/did not - had peacock premium from xfinity and paid $5/month for ad-free, but they read it as premium plus on the account and xfinity only offers premium. That has got to be my problem! However, there was no place to cancel ad-free, so peacock did, but guess what -it DID NOT WORK!Later this month, Comcast will introduce a new streaming bundle for Xfinity internet customers. The bundle will include Peacock, Netflix, and Apple TV+.Peacock is no longer part of Xfinity, starting in June and I received an email from Xfinity on June 7 that said they would offer $2.99/month for 12 months if I subscribed anytime between June 26 and August 25. I just had to say "peacock" into my voice remote and sign up through there.
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My peacock is not working again! I also haven’t gotten the CMT channel for years even though it’s on my plan and has always been. ... Let's take a look at your account from here to find out why the Peacock activation banner is not generating at the Xfinity Assistant and why CMT is not coming through, @user_0de9cd. The banner …Jan 14, 2024 · Xfinity rewards free Peacock subscription not working I recently realized that I was able to redeem the free Xfinity Rewards Peacock subscription offer since my level is “platinum”. I started the process, and it shows the offer has been “claimed”, but I can’t get beyond that. @Shellyhenik Our team can help you with your Peacock issues today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send itPeacock, the popular streaming service, offers a wide range of entertaining content to its subscribers. While the platform strives to provide a seamless user experience, there may ...Sadly though Xfinity Rewards members with Diamond or Platinum level rewards have been unable to claim their free Peacock subscription. The good news is Comcast has confirmed that they are aware of the issue and are working on adding the …Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.The Max app, with all of HBO plus an expanded catalog of programming of the most iconic series, family favorites, blockbuster movies and the best variety of home, food, travel, true crime, and reality shows. HBO programming on the Xfinity Stream app and Xfinity Stream portal. The Max app on Xfinity platforms joins close to 200 streaming ...I'm a Diamond member. I requested a reward for free peacock premium. I spent about 7-8 hours on the phone with Xfinity I got two different ECM # . I only got one call back form Xfinity. I cannot activate my reward. Every time I get the same message . This is not anyway to run a offer. I have been a loyal customer left out of this offer.Xfinity and non-Xfinity customers can use the Peacock app on an eligible third-party device. See which devices are compatible below. Note: The steps in this article are for … Xfinity - Home of the 10G Network Streaming services continue to grow in popularity each year, particularly those with ad-free offerings like Netflix and Hulu. NBCUniversal’s Peacock launched on April 15, 2020, to ...Customers Who Previously Received Peacock Premium With X1 or Flex Service But Are Not Eligible for the Offers Above: You can sign up for Peacock Premium between June 26 and Aug. 25, 2023 at a discounted rate of $2.99 a month for 12 months before being billed at the regular monthly rate. *****You do not need a TV Box to redeem these offers. -----It depends on how you acquired your Peacock subscription. For example, if you receive Peacock Premium through NOW TV, Gigabit speed internet, or Xfinity Rewards, you cannot upgrade to Peacock Premium Plus through Xfinity at this time. If you purchased Peacock Premium through the Peacock app on X1 or Flex, the article you …One obvious issue is that the Xfinity Rewards page does not include a Peacock redemption link, or even mention that Peacock is part of the Rewards ….
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